Process

Our process

Geld

Money

Zeit

Time

Infrastruktur

Infrastructure

Regarding the compatibility of work and private life, the aforementioned three components are generally discussed. famPLUS as an infrastructure component can help here.

As a social enterprise, we have set ourselves the goal of relieving professionals nationwide in the areas of parental counseling & childcare, care, household, and psychosocial counseling through tailored information, advice, and mediation.

famPLUS initiated the DIN SPEC 77003 "Personal and Household-related Services - Information, Consulting and Mediation" for quality assurance and is certified by DEKRA. The processes of our work were systematically analyzed, and based on this, parts of our work were digitized. Through our two-part, quality-tested consulting and mediation process, we combine the advantages of modern internet technology with innovative social work according to DIN SPEC 77003. We operate nationwide in Germany.

The modules Parent Counseling & Childcare (including holiday and emergency childcare as well as household), Care Counseling (including household), and Psychosocial Counseling can be booked individually or together. In addition to on-site consultations, famPLUS also offers lectures and webinars. For specialist lectures and webinars in the field of care, famPLUS is approved according to §45 SGB XI, so these specialist lectures and webinars can be billed either through the respective employer or the care funds. You can find more details about the offerings of the individual modules under the respective menu items.

Our Case Management Process

Kompass

1. Screening & Initial Consultation

  • Orientation phase

Collection of master data and case-related information; clarification on whether case management will be implemented or remain as consultation in the orientation phase.

2. Versorgungsplanung/ Bedarfs- und Bestandsaufnahme

2. Supply Planning / Needs and Inventory Assessment

  • Start solution phase

What is being sought? What is desired?
Clarification of financing and framework conditions

3. Implementation / Research or Search

  • Search for suitable care or service options in the region, clarification of available capacities, consultations

4. Planning Discussion / Mediation

  • Planning and management of measures (care), provision of tailored care suggestions (childcare)

5. Implementation

  • Supply is being implemented

6. Monitoring

  • Monitoring: Is the care/service appropriate, does something need to be changed or are new suggestions needed?

7. Evaluation

  • Result evaluation and documentation

Our consulting and mediation process

Kompass gross

Orientation phase

Information and nationwide offers are provided on our platform. Here, initial solutions or specific needs can be identified.
Additionally, events for orientation and knowledge sharing are offered in virtual and in-person formats, which can be registered for free via the platform in the Campus section. 

Services

  • Consultation up to 20 minutes: online / by phone / face-to-face consultation
  • Guide pages in the fields of parenting advice, care consulting, as well as life and social counseling
  • Database for searching local services: care services, child emergency/holiday care, therapists, etc.
  • Mediation of household-related services
  • Option to register for all planned events (consultation days, lectures, workshops, talk rounds)
  • Provision of internal marketing materials for your planned event

Costs

  • The costs for all employees are covered by an annual provision fee paid by the company.
Lösungsphase

Solution phase

Through a personal contact person
a competent consultation is conducted on 
individual and needs-oriented solution finding.

Services

  • The person seeking advice goes through the entire famPLUS Case Management process
  • Consultations as well as research/search (up to 6 months)

Costs

  • Each specific case is calculated with a case flat rate.
  • Consultations up to 60 minutes without research/search: only proportional case fee.

Interest?

If you are interested in using our service for your company, feel free to contact us. We will present our offer to you without obligation and see if our offer meets the needs of you and your employees.

  • Initiator of DIN SPEC 77003: Personal and Household Services: Information, Consulting, and Mediation and DIN SPEC 77004: Personal and Household Services: Service Provision
  • Prequalified according to § 48 paragraph 8 VgV
  • Reimbursable under § 45 SGB XI
  • Practice partner of the Catholic Foundation University of Munich (KSH)
  • Member of the German Association for Public and Private Welfare and the Support Association of the Foundation of German Business
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