famPLUS Privacy Policy

famPLUS Privacy Policy

Privacy Policy for the Use of famPLUS.de

famPLUS considers the sensitive and responsible handling of your personal data very important. We view this as an essential component of a reputable and customer-oriented activity. The following statement provides you with an overview of how we ensure this protection and what type of data is collected for what purpose.

 

General Information, Responsible Authority

The controller for data processing is the

famPLUS GmbH,

Lindwurmstr. 41/43,

80337 Munich.

 

You can find more information and contact options in the legal notice https://famplus.de/famplus-seite/impressum of this website.

 

General Purposes of Data Agreement

The object of the company famPLUS is the consultation and mediation of all forms of childcare, eldercare/care and household help, as well as psychosocial counseling.

Data collection, processing, and usage are generally conducted for the purposes of operating this website, providing information about famPLUS and our services, as well as enabling contact with famPLUS.

 

Which data we process and why we do it

1. Hosting and access data

We collect data to deliver our website in the correct format and to improve the structure and user-friendliness of our website. This can include information about which browser was used, which subpages were visited, the referrer (the website from which you accessed our offerings), the date and time of the page visit, the device used (e.g., mobile device or computer), the screen resolution used, and similar data.

The login data you entered on our website and the IP timestamp at the time of login are stored and can be used for identification in case of suspected abuse. Furthermore, this data is not combined with any other personal data.

As far as we use access data to improve our offer (analyzing user behavior, identifying problems in using the site, etc.), the data is used in aggregated form and not associated with specific individuals.

The legal basis for data processing in these cases is our legitimate interests as outlined above, Art. 6 para. 1 f) GDPR.

 

2. Data for Fulfilling Contractual Obligations

We process personal data that we need to fulfill our contractual obligations, such as name, address, email address, ordered products, invoice and payment data. The collection of this data is necessary for the conclusion and execution of the contract.

The deletion of the data occurs when it is no longer needed for the purposes for which it was collected and after the expiration of warranty periods and statutory retention periods. Data linked to a user account (see below) will remain in any case for the duration of the maintenance of this account.

The legal basis for processing this data is Art. 6 para. 1 b) GDPR, as this data is necessary for us to fulfill our contractual obligations to you.

 

3. Profile and Login Information

If you, as a service provider (provider), want to set up your provider profile or as a client want to contact providers and/or view the complete provider profiles, you must create a profile on our website, register, and provide further information.

In doing so, famPLUS asks:

  • Your email,
  • Your access code,
  • Your name,
  • Your address,
  • Your phone number and
  • possibly further data that you can see from the corresponding registration form.

Furthermore, famPLUS requests copies and corresponding evidence from providers to verify specific details stored in the provider profile. This specifically includes, among other things,

  • Copy of the identity card or passport for identity verification,
  • extended certificate of good conduct,
  • Proof of qualifications such as a childcare license, babysitting course certificate, or similar.

Furthermore, the provider answers a series of personal questions that serve as the basis for creating the famPLUS provider profile.

The provider is aware that all data from their profile, which is visible on the website to other registered members and released by the provider for this purpose, including age, postal code, interests, etc., is forwarded to the email addresses of other members for the purpose of expanding the circle of interested parties. This is recommended, as otherwise providers cannot be found by clients.

The data processed for the user account will be deleted upon deletion of the user account. Some of the data stored in the account may still be retained for other reasons, such as fulfilling contractual obligations, see above.

The legal basis for processing this data is your consent in accordance with Art. 6 para. 1 a) GDPR and, if you are already a provider/client, Art. 6 para. 1 b) GDPR, as contractual data is processed in the user account.

 

4. Newsletter and Advertising

With your consent or if legally permitted, we send out a newsletter with company and product information, notices of promotional offers, press releases and similar content.

The data requested during the registration process is required to sign up for the newsletter. The newsletter registration is logged. After signing up, you will receive a message at the provided email address asking you to confirm your subscription ("Double Opt-in"). This is necessary to prevent third parties from signing up with your email address.

We store the registration data as long as it is needed for sending the newsletter. We keep the log of the registration and the sending address as long as there is an interest in proof of the originally given consent, which is usually the limitation periods for civil law claims, thus a maximum of three years.

You can revoke your consent to receive the newsletter at any time and thus unsubscribe from the newsletter.

The legal basis for sending the newsletter is your consent according to Art. 6(1)(a), Art. 7 GDPR in conjunction with § 7(2) No. 3 UWG or the legal permission according to § 7(3) UWG. The legal basis for recording the registration is our legitimate interest in providing evidence that the sending was carried out with your consent, Art. 6(1)(f) GDPR.

 

5. Contact

If you contact us, for example via contact form, email, or telephone, the data necessary for processing the contact will be processed by us. This may also include an entry in our computer systems.

Please note that data transmitted via email or contact forms is not encrypted. You have the option to provide us with this data alternatively by phone or post.

We delete this data when it is no longer required and there are no legal retention periods in opposition.

The legal basis for this data processing is the execution of pre-contractual measures taken at your request or, if you are already our customer, the execution of the contract, Art. 6 para. 1 b) GDPR.

 

6. Seminars and Trainings

If you register for trainings, seminars, or courses organized by us, we collect and process the data visible from the registration form and provided by you for maintaining the participant list, conducting the event, and for billing purposes.

We delete this data when it is no longer required and there are no legal retention periods in opposition.

The legal basis for processing this data is Art. 6 Paragraph 1 b) GDPR, as this data is needed so that we can fulfill our contractual obligations to you.  In the event that we organize training sessions, seminars, or courses together with health and nursing insurance providers, please refer to the information on data sharing under number 7.

 

Webinars - Virtual Talks - Virtual Consultations

1. Data we process

If you participate in one of our virtual events, we collect the data requested during registration. This typically includes information such as first name, last name, email, address, and company or organization.

We delete this data when it is no longer required and there are no legal retention periods in opposition.

The legal basis for this data processing is the execution of pre-contractual measures taken at your request or, if you are already our customer, the execution of the contract, Art. 6 para. 1 b) GDPR.

When conducting virtual events, we also collect statistical data on usage duration and intensity. This information is generally not attributable to specific individuals for us. We delete this data when it is no longer needed and no legal retention periods are opposed.

We need this data to determine the extent of the use of our services and to continuously improve the offering. The legal basis for data processing is therefore our legitimate interests, Article 6(1)(f) GDPR.

 

2. Recordings of webinars

In some cases, we will record webinars and make them available to participants or third parties (such as our clients or their employees) or publish them on our website or information channels operated by us.

We will announce such a recording in any case. The recording itself is done in a way that no personal data of the participants is recorded without your consent. In particular, the audio and video functions of the participants are disabled by default and no real names or email addresses are displayed in the recorded stream.

If you have questions for the speaker but do not agree with recording, we ask that you pose the questions in the private chat. The speaker will then relay the question to the audience in his own words.

If you agree to a recording, symbols will indicate when and how long your audio and/or video function is activated. If you find that you are being recorded by mistake, or have accidentally activated your audio and/or video function or used the public chat, please inform the presenter immediately. We will edit the affected parts of the recording accordingly.

Insofar as you grant us your consent for a recording, this is the legal basis for data processing, Art. 6 para. 1 a) GDPR. In this case, the data will be stored as long as the recording is duplicated, distributed, or made publicly accessible by us. Recipients to whom we have provided the recording or who have downloaded the recording may store it without a deletion deadline.

 

3. Platforms we use for virtual events

In the context of virtual events, we use systems from various providers. These providers collect different personal data when providing their services and process this data as the responsible party. You must consent to the collection and use of the data during the registration process for virtual events in order to participate. Depending on the provider of the virtual event, the data may also be transferred to third countries outside the EU. All providers we use employ the EU standard contractual clauses for the transfer of personal data to processors in third countries. The content transmitted in the virtual event itself is encrypted and is not recorded by the platform provider.

For more information on data processing by the respective providers, we refer to the respective privacy policies.

Cisco WebEx

For some webinars, we use the Cisco WebEx platform. The provider of this service is Cisco Systems, Inc., 170 West Tasman Dr., San Jose, CA 95134, USA.

More information about data protection by Cisco can be found in the corresponding privacy policy.

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Microsoft Teams

For some webinars, we use the platform Microsoft Teams. The service provider is Microsoft Corporation, One Microsoft Way, Redmond, WA 98052-6399, USA.

More information about data protection by Microsoft can be found in the respective privacy statement:

https://www.microsoft.com/de-de/trust-center/privacy?rtc=1

Skype

For some webinars, we use the platform Skype. The service provider is Microsoft Corporation, One Microsoft Way, Redmond, WA 98052-6399, USA.

More information about data protection by Microsoft can be found in the respective privacy statement:

https://www.microsoft.com/de-de/trust-center/privacy?rtc=1

 

Third-party content or content delivered via third parties that we integrate

1. Google Analytics

We use Google Analytics, a web analytics service provided by Google Inc. (“Google”). Google Analytics allows us to analyze how you use our website. We use this information to improve and optimize our website. This also represents our legitimate interest according to Art. 6 (1) sentence 1 f) GDPR.

Google Analytics uses "cookies," text files that are stored on your computer and allow an analysis of your use of the website.

The information generated by the cookie about the use of this website by visitors is usually transmitted to a Google server in the USA and stored there. In the event of the activation of IP anonymization on this website, however, your IP address will be shortened by Google within member states of the European Union or in other contracting states of the Agreement on the European Economic Area before it is transmitted. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and shortened there. IP anonymization is active on this website. On our behalf, Google will use this information to evaluate your use of the website, to compile reports on website activities, and to provide us with other services related to website and internet usage.

You can prevent the storage of cookies by adjusting your browser software accordingly; however, we would like to point out that in this case, you may not be able to use all functions of this website to their full extent.

You can also prevent the transmission of data generated by the cookie and related to your use of the website (including your IP address) to Google, as well as the processing of this data by Google, by downloading and installing the browser plugin available at the following link:  http://tools.google.com/dlpage/gaoptout?hl=de.

The provider of this service is Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA. More information on data protection by Google can be found in the corresponding privacy policy:

https://www.google.com/policies/privacy/. 

 

2. Google Maps

We use the Google Maps API (a technical interface) to display map information on our website. This allows us to present geographical information visually.

By calling up maps and using the functions of Google Maps embedded in our website, a connection between your browser and the provider Google is automatically established. Cookies are set by Google and personal data, particularly the content of your search query, may be transmitted.

The provider of this service is Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA. More information on data protection by Google can be found in the corresponding privacy policy:

https://www.google.com/policies/privacy/.

 

3. Google Fonts

We integrate fonts from the font library "Google Fonts" into our offering. This allows us to ensure a consistent appearance of our websites on different devices and using different browsers and operating systems.

By calling the font library and the associated script library, a connection between your browser and the provider is automatically established. In the process, personal data may be transmitted.

The provider of this service is Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA. More information about data protection by Google can be found in the corresponding privacy policy:

https://www.google.com/policies/privacy/.

 

Storage duration, deletion, and blocking of data - General

Data will be deleted by us unless otherwise specified for individual data, once they are no longer required for their intended purpose.

In some cases, the legislator requires the retention of data, such as in tax or commercial law. In these cases, the data is retained by us solely for these statutory purposes, but not otherwise processed and deleted after the expiration of the statutory retention period.
 

When we share data

1. General

We do not sell or market personal data to third parties. Personal data is only disclosed if we have your explicit consent, if the disclosure is mandated by legal regulations, if it is in our legitimate interests, or if fulfilling contractual relationships between us and you makes the disclosure necessary. This particularly concerns companies that we use to fulfill our contractual obligations.

 

2. Data transmission to health and nursing care insurance funds for billing purposes

In cases where we organize seminars, courses, or training sessions together with health or nursing care funds (§ 45 Sections 1 and 2 SGB XI), we share the recorded data with the respective nursing care fund for billing and quality control purposes. The data is processed there and stored until the aforementioned purposes are achieved.  

In these cases, we act as joint controllers (Art. 25 GDPR) or as data processors (Art. 28 GDPR), depending on the situation, in terms of data protection law.

 

3. No data transfer to third countries

A data transfer to non-EU countries does not take place through us. However, please note the information about third-party content that is embedded on the website and through which data may be transferred.

 

How we use cookies

famPLUS uses "cookies" to customize and optimize the online experience of famPLUS users. A cookie is a text file that is either temporarily stored in the computer's RAM ("session cookie") or saved on the hard drive ("permanent cookie"). Cookies are not used to run programs or load viruses onto your computer. Cookies allow our systems to uniquely recognize your browser and distinguish you from other users of our website. Therefore, the main purpose of cookies is to provide an offer tailored specifically to you and to make the use of our website as comfortable as possible.

famPLUS primarily uses "session cookies," which are not stored on the customer's hard drive and are deleted upon leaving the browser. Session cookies are used for login authentication and load balancing (balancing system load). Additionally, famPLUS uses cookies when a customer accesses famPLUS services through an external advertising space. These cookies do not contain any personal data of the customer and are automatically deleted when the customer logs out from the famPLUS website - otherwise, they are automatically deleted after four weeks.

famPLUS uses "permanent" cookies to track clickstreams and automatically distinguish the membership status of the customer, whether they have already participated in a survey or seen an information message or advertisement placed on the website, so that the customer can be addressed individually according to their needs during their next visit to the website.

If the famPLUS service is integrated into a corporate client's website/intranet page, this client company can also use cookies on the respective embedded websites of famPLUS. famPLUS has no control over this and is not responsible for the practices of the client company. famPLUS recommends reviewing the privacy policies of the respective client company.

If you want to be informed about the use of cookies by your browser or want to exclude or confirm their use in individual cases, you should activate the corresponding browser settings. Please refer to the "Help function" of the browser you are using for this purpose. However, certain functions of famPLUS.de will only be limitedly functional if cookies are rejected.

 

How We Ensure Data Security

famPLUS maintains physical, electronic, and procedural security measures in connection with the collection, storage, and disclosure of our customers' personal information. These security measures include occasionally asking you to provide proof of your identity before we disclose personal information to you.

It is important for you to protect yourself against unauthorized access to your password and your computer. If you share your computer with others, make sure to log out after each session.

The security measures are continuously improved in line with technological advancements. You also have the option to send sensitive information to us via fax or mail.

 

Your rights as a data subject

According to the applicable laws, you have various rights regarding your personal data. If you wish to exercise these rights, please direct.

Please send your request by email or postal mail with clear identification of yourself to the address mentioned in item 1.

Below you will find an overview of your rights.

1. Right to confirmation and information

You have the right to clear information about the processing of your personal data.

In detail:

You have the right at any time to obtain confirmation from us as to whether personal data concerning you is being processed. If this is the case, you have the right to request free information from us about the personal data stored about you, along with a copy of this data. Furthermore, there is a right to the following information:

  • the purposes of processing;
  • The categories of personal data being processed;
  • the recipients or categories of recipients to whom the personal data have been disclosed or will be disclosed, particularly in the case of recipients in third countries or international organizations;
  • if possible, the planned duration for which the personal data will be stored, or, if this is not possible, the criteria for determining this duration;
  • the existence of a right to rectification or erasure of personal data concerning you or to restriction of processing by the controller or a right to object to this processing;
  • The existence of a right to lodge a complaint with a supervisory authority;
  • if the personal data is not collected from you, all available information about the origin of the data;
  • the existence of automated decision-making, including profiling, pursuant to Article 22(1) and (4) of the GDPR and – at least in these cases – meaningful information about the logic involved as well as the significance and intended effects of such processing for you.

  • If personal data is transferred to a third country or an international organization, you have the right to be informed about the appropriate safeguards pursuant to Art. 46 GDPR in connection with the transfer.

     

2. Right to Rectification

You have the right to request that we correct and, if necessary, complete your personal data.

In detail: You have the right to demand from us the immediate correction of incorrect personal data concerning you. Considering the purposes of processing, you have the right to request the completion of incomplete personal data – even by means of a supplementary statement.

 

3. Right to erasure ("Right to be forgotten")

In a number of cases, we are obligated to delete personal data concerning you.

In detail:

According to Article 17(1) of the GDPR, you have the right to request that personal data concerning you be deleted immediately, and we are obliged to delete personal data without delay if one of the following reasons applies:

The personal data are no longer necessary for the purposes for which they were collected or otherwise processed.

You withdraw your consent on which the processing was based according to Art. 6 para. 1 sentence 1 a) GDPR or Art. 9 para. 2 a) GDPR, and there is no other legal basis for the processing.

You object to the processing pursuant to Article 21(1) GDPR and there are no overriding legitimate grounds for the processing, or you object to the processing pursuant to Article 21(2) GDPR.

The personal data was processed unlawfully.

The deletion of personal data is necessary to fulfill a legal obligation under Union law or the law of the Member States to which we are subject.

The personal data was collected in relation to offered services of the information society in accordance with Art. 8 para. 1 GDPR.

If we have made the personal data public and are obliged to delete it according to Article 17(1) GDPR, we shall take appropriate measures, including technical ones, taking into account the available technology and the cost of implementation, to inform the data processors who process the personal data that you have requested them to delete all links to this personal data or copies or replications of this personal data.

 

4. Right to restriction of processing

In a number of cases, you are entitled to request us to restrict the processing of your personal data.

In detail:

You have the right to request that we restrict processing if one of the following conditions applies:

The accuracy of the personal data is disputed by you, for a period enabling us to verify the accuracy of the personal data.

the processing is unlawful and you opposed the erasure of personal data and instead requested the restriction of its use;

we no longer need the personal data for processing purposes, but you need the data for the establishment, exercise, or defense of legal claims, or

You have objected to the processing in accordance with Article 21(1) GDPR, as long as it has not yet been determined whether the legitimate reasons of our company outweigh yours.

 

5. Right to data portability

You have the right to receive personal data concerning you in a machine-readable format, to transmit it, or to have it transmitted by us.

In detail:

You have the right to receive the personal data concerning you, which you have provided to us, in a structured, commonly used, and machine-readable format, and you have the right to transmit those data to another controller without hindrance from us, provided that

  1. the processing is based on consent pursuant to Art. 6 para. 1 sentence 1 a) GDPR or Art. 9 para. 2 a) GDPR or on a contract pursuant to Art. 6 para. 1 sentence 1 b) GDPR and
  2. The processing is carried out using automated procedures.

In exercising your right to data portability according to paragraph 1, you have the right to have the personal data transmitted directly from us to another controller, where technically feasible.

 

6. Right of objection

You have the right to object to our lawful processing of your personal data if this is justified by your particular situation and our interests in processing do not prevail.

In detail:

You have the right to object at any time, for reasons arising from your particular situation, to the processing of personal data concerning you, which is based on Art. 6 para. 1 sentence 1 e) or f) GDPR; this also applies to profiling based on these provisions. We will no longer process the personal data unless we can demonstrate compelling legitimate grounds for the processing that override your interests, rights, and freedoms, or the processing serves the assertion, exercise, or defense of legal claims.

If personal data concerning you is processed by us for the purpose of direct advertising, you have the right to object at any time to the processing of personal data relating to you for such advertising purposes; this also applies to profiling, insofar as it is connected with such direct advertising.

You have the right to object, on grounds relating to your particular situation, to the processing of your personal data concerning scientific or historical research purposes or for statistical purposes in accordance with Article 89(1) GDPR, unless the processing is necessary for the performance of a task carried out in the public interest.

 

7. No automated decision-making including profiling

You have the right not to be subject to a decision based solely on automated processing, including profiling, that has legal effects on you or similarly significantly affects you.

An automated decision-making process based on the collected personal data does not take place.

 

8. Right to object to a data protection consent

You have the right to withdraw consent for the processing of personal data at any time.

 

Right to lodge a complaint with a supervisory authority

You have the right to lodge a complaint with a supervisory authority, particularly in the Member State of your residence, your workplace, or the place of the alleged infringement, if you believe that the processing of your personal data is unlawful.

 

Data Protection Officer

If you have any questions about data protection, please contact our data protection officer:

Attorney Arne Trautmann

datenschutz@famplus.de

 

 

Status: 01/26/2023